Terms of Service

3.1 Healthcare Professionals

The Platform is intended for use by registered healthcare professionals (doctors, nurses, pharmacists, allied health professionals) employed or contracted by an authorized NHS Trust or healthcare organization.

3.2 Account Creation

• Accounts are created and managed by your organization's system administrator
• You must provide accurate, current information during registration
• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with others or use another person's account

3.3 Multi-Factor Authentication

All users must enable multi-factor authentication (MFA) when prompted for security compliance.

4.1 You agree to:

• Use the Platform only for lawful clinical care purposes
• Comply with all applicable NHS information governance policies
• Access only patient data necessary for your role (need-to-know basis)
• Log out when leaving your workstation unattended
• Report security incidents or suspected data breaches immediately
• Review and approve all AI-generated content before clinical use

4.2 You agree NOT to:

• Access patient data out of curiosity or for non-clinical reasons
• Share or export patient data outside approved NHS systems
• Attempt to bypass security controls or access restrictions
• Introduce malware, viruses, or other harmful code
• Use automated tools to scrape or extract data in bulk
• Reverse engineer, decompile, or disassemble the Platform
• Rely solely on AI-generated outputs without clinical review

5.1 AI-Generated Content

The Platform uses AI/ML algorithms to:

• Extract structured data from clinical documents (NLP)
• Generate draft clinical summaries and reports
• Identify potential risk factors from observation data
• Suggest medication interactions or contraindications

5.2 Clinical Responsibility

• All AI-generated outputs are suggestions only and require clinical review
• The clinician retains full responsibility for all clinical decisions
• AI outputs should be treated as a "second opinion" to inform, not dictate, care
• Any errors, omissions, or inconsistencies must be corrected before clinical use

5.3 Limitations

The Platform is not a substitute for:

• Clinical examination and assessment
• Professional judgment and expertise
• Multidisciplinary team discussion
• Up-to-date clinical guidelines (NICE, Royal Colleges)

7.1 Uptime Target

We aim for 99.9% uptime excluding planned maintenance. Maintenance windows are scheduled during low-usage periods (typically overnight) with advance notice.

7.2 Support

• Technical support: support@psychiatrist.ai
• Priority support for clinical-critical issues (P1): 24/7 via phone/email
• Standard support (P2-P3): Business hours (Monday-Friday, 9am-5pm GMT)

7.3 No Guarantee

While we strive for high availability, we do not guarantee uninterrupted access. The Platform is provided "as is" without warranty of any kind.

8.1 Platform Ownership

The Platform, including its software, design, algorithms, and documentation, is owned by PsychiatristAI Ltd and protected by copyright, trademark, and other intellectual property laws.

8.2 Clinical Data Ownership

Patient clinical data remains the property of the NHS Trust or healthcare organization. We process this data as a Data Processor under a Data Processing Agreement (DPA).

8.3 Aggregated/Anonymized Data

We may use aggregated, anonymized data for service improvement, research, and product development, subject to compliance with UK GDPR and NHS information governance standards.

11.1 By Organization

Your organization may terminate your access at any time by notifying us or deactivating your account.

11.2 By Us

We may suspend or terminate your access if:

• You violate these Terms or applicable laws
• Your organization's contract expires or is terminated
• We detect suspicious or unauthorized activity

11.3 Data Retention Post-Termination

Clinical data will be retained per NHS Records Management Code of Practice and your organization's retention policy. We will securely return or destroy data as instructed.